Training Terms and Conditions

Provisional Bookings

Course places can be reserved provisionally for up to 5 working days provided that you make the reservation at least 20 working days prior to the course commencement. If you do not confirm your reservation (as set out below) within 5 working days of making your reservation, your reservation will be automatically cancelled.

Confirmation of Reservation

To confirm your reservation and enrol for the course, you must do so at least 10 working days prior to course commencement by completing the registration form and paying, or agreeing to pay, for the course as set out below.

Late Bookings

Bookings made within 10 working days of course commencement must be paid for, or agreed to be paid for immediately at time of enrolment. Provisional bookings can not be accepted at this time.

Payment

You may pay or agree to pay for the course by cheque (please make cheques payable to Highlander Ltd), purchase order (in which case payment must be paid for within 30 days of Highlander's invoice), credit card (we accept Visa, MasterCard, Delta, Switch or Amex) or by bank transfer. For all forms of payment, please include your name, course, course date and location. Highlander reserves the right to require payment in cleared funds in advance where Highlander has not established satisfactory credit arrangements with you.

The registration form must accompany any purchase order or cheque sent to Highlander Ltd so we can identify which delegate wishes to enrol in each course.

Highlander reserves the right to change prices without notice, but this will not affect any course you have already paid or agreed to pay for in writing. Euro pricing is available upon request.

International Enrolments

Those wishing to make a course reservation from outside of the UK will be required to complete an International Booking Form, which include bank transfer details. Please call us on +44 207 515 9100 for a form. Once completed, please post or fax your enrolment form to us which must be written in English.

International delegates taking courses in the UK must pay by cheque. money order or bank transfer.

Confirmation of Enrolement by Highlander

Once we have received your payment or agreement to pay, we will confirm your reservation. We will post, fax or email you a confirmation package, which includes a registration confirmation number, directions to Highlander's facilities, and if requested hotel booking information. If you have not received this package at least one week before the beginning of class, please call us. We recommend that delegates do not make travel and hotel accommodation arrangements without this confirmation package.

If information is sent to a Company's training department, Highlander can not accept any liability for information which is not passed to the delegate.

Cancellation

You may cancel a course for which you have enrolled and be fully refunded all course fees provided you give Highlander at least 20 working days notice prior to the course commencement. Once with this time period a sliding scale of charges will apply as follows:

All cancellations must be received in writing and acknowledged by Highlander Ltd in writing.

If a delegate fails to attend the first or any subsequent day of a course, Highlander reserves the right to deny the delegate entry to the classroom for the remainder of the course. If Highlander exercises this right, the booking will be deemed cancelled and you will be liable for the full course fee.

Delegate substitutions are acceptable provided notice is given prior to course commencement and that the substitute delegate meets all course prerequisites or is approved by Highlander Ltd management.

In a situation where a course is run exclusively for a customer - at one of Highlander Ltd's training centres, on a customer site or any other alternative venue - course cancellation must be received in writing at least 10 working days in advance of course commencement. You will remain liable for the full course fee and any expenses incurred by Highlander Ltd if cancellation is received after this time.

In the event that it is necessary for Highlander Ltd to cancel or reschedule a course, we will endeavour to give a minimum 10 working days notice. In such circumstances a full refund or alternative dates will be available and all liability by Highlander Ltd will be limited to the value of the original course fee.

Transfer

You may transfer the course booking to alternative dates and incur no additional costs provided the request is made in writing at least 20 working days in advance of course commencement. Once within this time period a sliding scale of charges will apply as follows:

Courses transferred within these time periods cannot subsequently be cancelled at any further time.

In the situation where a course is run exclusively for a customer - at one of Highlander Ltd's training centres, on a customer site or any other alternative venue - a transfer of course date must be received in writing at least 10 working days in advance of course commencement. No transfers are available for such courses within this period.

Transfer Insurance

As a supplementary service, at the initial point of ordering a scheduled course, you may purchase the right to transfer a delegate at any stage prior to course commencement to an alternative date and incur no further charges. The cost of this service is 5% of the list price of the course at the time of booking and is valid for one transfer only. Purchase of this service does not cover the customer for cancellation of the course.

In these terms, "working days" means all days other than Saturdays, Sundays and bank holidays.

Lost Materials

Highlander shall not be responsible for the loss or theft of course materials after delivery to the customer. Course materials will only be provided by Highlander Ltd as part of the purchase of the relevant course and not as separate items of supply.